Returns & Exchanges
At Singapore's 1st Pet Tech Store, we stand by the quality of our smart gadgets and accessories. If you are not completely satisfied with your purchase, you can return or exchange eligible items within 14 days of receipt.
Initiate Your Request
Contact our customer support team via WhatsApp or email with your order number and photos of the item's current condition.
Pack the Product
Ensure the device is placed back in its original packaging with all charging cables, manuals, and protective films intact.
Drop-off or Collection
Choose between dropping off the item at our local service center or scheduling a courier collection for a nominal fee.
Inspection and Refund
Once our technicians verify the tech is in original working condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing